Frequently Asked Questions

The delivery timeline for a CapSen robotic solution is highly dependent on the customer's specific needs and the application's requirements. We offer a range of solutions, from complete robotic cells to software packages that can be integrated into existing systems. This variability means that deployment times can range from a few weeks to several months. CapSen is dedicated to the success of all our customer projects, and we make every effort to work within your important timelines, budgets, and constraints.

CapSen PiC is a comprehensive software product that combines:

• Advanced 3D Vision: Proprietary algorithms for accurate 3D object recognition, even in cluttered or messy environments. It can recognize objects with an accuracy of ±0.10 mm and scan features as small as 3 mm in diameter.
• Intelligent Motion Planning: Algorithms that calculate collision-free paths for the robot, ensuring safe and precise manipulation. This includes advanced capabilities like regrasping and detangling.
• Control Algorithms: CapSen PiC provides consistent and comprehensive control of the entire robot work cell, including the robot arm, 3D cameras, and end effectors, offering a single solution for managing your bin-picking application.
• User-Friendly Interface (UI): Version 2.0 features an intuitive UI for easy setup, including part teaching, configuration, calibration, deployment, running, and debugging.
• Programmable AI: Leveraging AI tools to enhance 3D vision and motion planning while giving users precise control and reliability.

‍The CapSen PiC software comes pre-installed on an industrial PC we provide.

CapSen PiC 2.0 leverages advanced programmable AI to optimize 3D vision and motion planning for robotic bin picking. Unlike generative AI (which creates new content), our programmable AI ensures a controlled, highly precise, and reliable approach. This predictability is vital for demanding tasks in high-mix, low-volume manufacturing, where consistent, accurate performance is paramount.

CapSen PiC is a unique hardware-agnostic 3D vision, motion planning, and control software that can seamlessly integrate with existing systems. It offers unmatched speed and precision for applications, even with difficult or entangled parts, providing a fast ROI for customers.

CapSen Robotics serves a wide range of industries, including, but not limited to, manufacturing, packaging, warehousing, pharmaceuticals, food and beverages, automotive, and others.

CapSen PiC is a cutting-edge combination of 3D vision, collision-free motion planning, and control software, powered by programmable AI, that provides robots with spatial intelligence for pick-and-place applications. This advanced system enables robot arms to precisely and reliably handle objects of diverse shapes, sizes, and orientations—even those that are small, flat, shiny, or entangled.

Our process is collaborative. We work with our clients to first understand their specific automation bottleneck. Then, we use our software's capabilities to develop a unique solution that addresses that challenge directly. Whether it's detangling a complex part, navigating a tight space, or handling a delicate and unusual object, our software is the engine that drives your tailored solution. This partnership approach ensures that our technology isn't just an off-the-shelf product—it's a tool that evolves with your business and solves your most pressing problems.

CapSen PiC is among the fastest bin-picking software on the market, designed for
high-throughput automation:

• Image processing and planning times are under one second, making it exceptionally fast.
• This rapid processing enables PiC-powered cells to pick and place at speeds of up to 30 parts per minute, depending on the task complexity and the robot's capabilities.
• The system minimizes downtime, adapting quickly if objects move and recalculating instantly without missing a beat.

CapSen PiC delivers unmatched accuracy and precision for robotic picking applications.

• Our 3D vision system accurately recognizes objects with a precision of ±0.10 mm.
• It can scan features as small as 3mm in diameter.‍
• The system offers an accuracy of 1-5mm after picking and 0.1-1mm after fixturing, ensuring parts are picked and placed precisely every time.

CapSen PiC is designed to pick every part in your bin, every time, even with small or occluded objects.

CapSen PiC is engineered to handle a diverse array of objects, regardless of their complexity:

• Varying Materials: It can accurately detect and pick objects that are shiny, small, or even entangled.
• Sizes: From very small parts (e.g., <1 cm) to large parts (e.g., >50 cm).
• Conditions: It performs consistently even when objects are partially occluded, randomly oriented, or in tight spaces.
• No Custom Programming: Its universal 3D computer vision means no custom programming is required for new parts, enabling short-run assemblies and quick repurposing of robots.

• Bin Picking / Pick & Place: The core application, handling randomly piled parts in containers.
• Machine Tending: Automating the loading and unloading of machines.
• Kitting & Sorting: Assembling different parts into kits (e.g., medical kits) or sorting various items.
• Assembly: Performing intricate assembly tasks, including detangling and fitting parts together.
• Repackaging: Automating the process of moving items to new packages.
• Palletizing & Depalletizing: Stacking and unstacking large or small totes and boxes.
• Shelf Picking / Tote Handling: Picking items from shelves and flow racks, whether in a fixed cell or with a mobile robot.
• Spraying: Utilizing advanced motion planning for applications like coating or cleaning operations.
• Inspection: Leveraging our cutting-edge algorithms and programmable AI for superior defect detection, precise part orientation verification, and stringent quality control.

‍

A new part can be added and configured in CapSen PiC in minutes with a CAD model. You can also use CapSen’s scanning technology to scan new parts and generate models for use in the software.

The hardware-agnostic nature of CapSen PiC enables it to work with a variety of 3D and 2D cameras. The specific camera for each application depends on various factors like verification requirements, cell layout, part shape, size, and qualities like transparency or shine.CapSen can also provide consulting to help you select the most effective camera for your job.

While our core offering is the software, we understand that a complete solution often requires end-of-arm tooling (EOAT) and seamless integration.

• End-of-Arm Tooling (EOAT): CapSen PiC provides consistent and complete control of the end effector. We can provide custom end-effector design and testing as part of our services, working with you or your chosen integrator to ensure the right gripper or tool is selected and controlled effectively by our software.‍
• Integration: CapSen PiC significantly reduces the integration burden of deployment by providing consistent and complete control of the robot, end effector, and 3D cameras within a robot cell. While our software makes integration much simpler, we also offer installation support and can collaborate with your existing integrators or recommend trusted partners to ensure a smooth deployment. Our system is designed to be hardware-agnostic, meaning it integrates with most major robot brands and 3D cameras.

Yes. CapSen PiC is hardware-agnostic, meaning it can integrate with any industrial robot arm and 3D camera. This flexibility allows businesses to maximize their existing investments while scaling automation.

Absolutely! For troubleshooting and support, CapSen PiC requires an internet connection for secure remote access. In facilities with limited or no internet access, support is available via phone and email. For critical issues, CapSen technicians can also conduct on-site visits.

CapSen offers several service/support packages, all valid for one year and renewable. These include:

• CapSen PiC Preferred Support Plan: Unlimited remote support, 30 hours of on-site support (travel not included), and software updates.
• CapSen PiC Standard Support Plan: Unlimited remote support and 15 hours of on-site support (travel not included).
• CapSen PiC Basic Support Plan: Unlimited remote support.
• CapSen Scanner Basic Support Plan: Unlimited remote support.

Yes. Each CapSen PiC system comes with detailed user manuals, and an additional support package can also be purchased.
During installation, we work closely with the customers to ensure they know how to operate the system. Moreover, we do any maintenance and configuration that is necessary during the lifespan of the system.

At CapSen Robotics, we are committed to supporting our customers every step of the way:

• Installation Support: We assist with the initial setup and deployment of your CapSen PiC system to ensure a smooth launch.
• Troubleshooting: Our team is available for troubleshooting any issues that may arise during operation.
• Custom Solutions: For especially difficult or unique automation tasks, we offer custom solutions and picking algorithms.
• Ongoing Assistance: We prioritize ensuring you stay on time and within budget, with our team available for assistance.
• Contact Methods: You can reach us via phone, email, or through the contact form on our website for inquiries or support requests.

We aim to provide a reliable and consistent solution, ensuring your robot works exactly as programmed, every time

CapSen provides services beyond software, including:

• Consultation: Installation, configuration, and testing of CapSen PiC to meet project needs, with an option for customers to ship their robot cells for setup.
• Integration Support: Assistance in getting systems operational within existing robot cells.

Yes, CapSen Robotics does provide a warranty period for its products. Specifically, the hardware and systems warranty covers the CapSen Robotics equipment, including its operating software, for 12 months. This warranty period commences on the date the product is shipped to the customer.

The cost of a CapSen PiC solution varies depending on the specific application, the complexity of the parts, the type of robot and camera chosen, and the level of integration support required.

To provide an accurate quote tailored to your needs, we encourage you to:

• Contact us directly for a consultation.
• Schedule a free pick test with your specific parts. This allows us to demonstrate the capabilities of CapSen PiC with your materials and accurately assess the required components and services.

We are committed to providing cost-effective solutions that deliver excellent ROI by streamlining your production processes and addressing labor shortages.

Absolutely! By automating repetitive and labor-intensive tasks, CapSen PiC helps companies bridge labor gaps, improve efficiency, and reallocate human workers to higher-value roles, thereby optimizing their existing workforce and increasing overall productivity.